Shipping Policy

Delivery Information

At Framstl, we understand that dependable delivery is an important part of the online shopping experience. We aim to make the order fulfillment and shipping process straightforward by providing clear information about processing times, shipping costs, estimated delivery periods, and shipment tracking.

This Shipping Policy outlines how orders placed through our website are prepared and delivered, together with important information customers should consider before completing a purchase.

Please review the following terms to understand our shipping procedures and delivery arrangements.

1. Order Processing Time

Orders are generally prepared for shipment within 1–2 business days after successful payment confirmation.

Business days exclude Saturdays, Sundays, and applicable public holidays.

During periods of increased order activity, promotional events, seasonal demand, or other operational circumstances, additional processing time may occasionally be necessary.

Order preparation may also require additional attention when an order includes multiple clothing items, different sizes, colors, or product variations that need to be checked and organized before shipment.

Once an order has been dispatched, available shipment tracking information will be provided so customers can follow the delivery progress.

Please note that order processing time is separate from the estimated transportation time.

2. Shipping Destinations

Framstl currently offers international shipping to the following general markets:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

  • Most European countries

The availability of shipping services may depend on the destination, carrier coverage, local import regulations, customs requirements, and other applicable restrictions.

The countries and regions available for a particular purchase will be determined by the shipping options supported at checkout.

Customers should confirm that their delivery destination is available before submitting an order. If a shipping destination is not supported, the corresponding shipping option may not be displayed during checkout.

We reserve the right to modify our shipping coverage when necessary to accommodate changes in transportation services, regulatory requirements, or operational conditions.

3. Shipping Fees

Standard Shipping Fee: $4.99

The standard shipping charge is displayed during checkout before the customer confirms payment.

The final shipping cost may depend on the destination, order details, package characteristics, and available delivery services.

Any applicable shipping charges will be presented during the purchasing process so customers can review the total order amount before completing their transaction.

Customers are encouraged to check the order summary carefully to ensure that the shipping fee and delivery information are correct.

If additional shipping arrangements are required for a particular destination or order, the applicable charges will be communicated before the purchase is finalized.

4. Estimated Delivery Time

Our general estimated delivery period is 7–20 business days after an order has been dispatched.

The actual time required for delivery may vary depending on the destination country, transportation arrangements, customs clearance, local delivery operations, seasonal shipping volume, weather conditions, and other circumstances affecting the carrier network.

International shipments may require additional time to pass through customs or local transportation facilities before reaching the final delivery address.

Please understand that the estimated delivery period is provided as a general reference and does not represent a guaranteed delivery date.

We encourage customers to consider these estimated timeframes when placing orders, particularly when purchasing clothing intended for a specific event or occasion.

5. Shipment Tracking

When tracking services are available, shipment information will be provided after the order has been dispatched.

Customers can use the supplied tracking details to review available shipment updates and monitor the progress of their packages.

Please allow a reasonable amount of time for tracking information to become active after the carrier receives the shipment. Initial tracking updates may not appear immediately.

If tracking information remains unchanged for an extended period or indicates an unexpected delivery issue, customers may contact our support team for assistance.

When submitting a tracking inquiry, please include your order number and the email address associated with the purchase so that we can identify the relevant transaction.

6. Customs Duties, Import Taxes, and Additional Charges

Orders shipped across international borders may be subject to customs duties, import taxes, value-added taxes, or other charges imposed by the destination country’s authorities.

Unless expressly stated otherwise during checkout, these charges are not included in the displayed product prices or standard shipping fee.

Any applicable import duties, customs fees, or destination-related taxes are generally the responsibility of the recipient, in accordance with the regulations of the destination country.

Customs requirements and import procedures differ between jurisdictions. We cannot determine in advance the exact charges that may be assessed by local authorities for an individual shipment.

Customers are responsible for understanding the import requirements applicable to their delivery destination before placing an international order.

For additional information about potential customs charges, customers may consult their local customs authority or relevant government agency.

7. Shipping Address and Order Information

Customers are responsible for entering complete and accurate delivery information when submitting an order.

A valid shipping address should include all necessary details, such as:

  • Recipient’s full name

  • Street address and building information

  • Apartment, suite, or unit number, where applicable

  • City or locality

  • State, province, or administrative region

  • Postal or ZIP code

  • Country

  • Contact telephone number, where requested

Incomplete or inaccurate delivery information may cause shipment delays, unsuccessful delivery attempts, or the return of a package to the sender.

If you discover an error in your shipping information after placing an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to review address correction requests before dispatch. However, changes cannot be guaranteed once an order has entered the fulfillment or transportation process.

Customers should also ensure that the designated delivery location is accessible and suitable for receiving the package.

8. Delivery Delays and Unexpected Circumstances

Although we aim to maintain a consistent shipping process, delivery schedules may occasionally be affected by events outside our reasonable control.

Possible causes of delays include:

  • Customs inspections and clearance procedures

  • Severe weather conditions

  • Public holidays and seasonal closures

  • Increased transportation demand

  • Carrier processing or operational disruptions

  • International transportation interruptions

  • Incorrect or incomplete shipping information

  • Local delivery restrictions

  • Unexpected logistical or administrative circumstances

These situations may extend the estimated delivery period.

If a shipment experiences an unusual delay, we encourage customers to check the latest tracking information and contact our customer service team when further assistance is required.

A delivery delay does not automatically establish eligibility for a refund of shipping charges. Any request will be reviewed in accordance with the applicable circumstances, our Return & Refund Policy, and relevant consumer protection requirements.

We will make reasonable efforts to assist customers in obtaining available shipment information and identifying appropriate next steps.

9. Shipping Restrictions

Framstl conducts its shipping operations with consideration for applicable international trade requirements, economic sanctions, customs regulations, transportation restrictions, and carrier service limitations.

At present, we do not offer shipping to the following countries and territories:

  • Afghanistan

  • Algeria

  • Angola

  • Belarus

  • Benin

  • Bolivia

  • Bulgaria

  • Burkina Faso

  • Burundi

  • Cameroon

  • Central African Republic

  • Congo (Kinshasa)

  • Croatia

  • Cuba

  • Eritrea

  • Guinea

  • Guinea-Bissau

  • Haiti

  • Iran

  • Iraq

  • Israel

  • Ivory Coast

  • Kenya

  • Laos

  • Lebanon

  • Libya

  • Mali

  • Monaco

  • Mozambique

  • Myanmar

  • Namibia

  • Nepal

  • Niger

  • Nigeria

  • North Korea

  • Palestinian Territory

  • Russia

  • Somalia

  • South Africa

  • South Sudan

  • Syria

  • Tanzania

  • Trinidad and Tobago

  • Ukraine

  • Vanuatu

  • Venezuela

  • Vietnam

  • Yemen

  • Zimbabwe

This list may be revised when transportation availability, applicable regulations, or business requirements change.

We reserve the right to decline, suspend, or cancel an order when delivery to a particular destination is prohibited, unavailable, or restricted under applicable laws, customs requirements, sanctions, or carrier policies.

If an order is accepted but subsequently determined to be undeliverable because of a destination restriction, we will notify the customer where reasonably possible and arrange an appropriate resolution.

Where a cancellation qualifies for a refund, the applicable amount will generally be returned to the original payment method, subject to the circumstances and applicable legal requirements.

10. Packages Marked as Delivered

If the carrier’s tracking information indicates that a package has been delivered but you have not received it, we recommend taking the following steps before submitting a report:

  • Check the designated delivery location and surrounding areas.

  • Ask household members or other authorized recipients whether they accepted the package.

  • Check with neighbors where appropriate.

  • Contact building reception, property management, or parcel collection facilities if applicable.

  • Review the latest tracking information for any additional delivery instructions.

If the package cannot be located, please contact our customer service team as soon as reasonably possible.

Please provide your order number and available tracking information so that we can review the shipment and, where appropriate, request further information from the shipping carrier.

We will assess the circumstances based on the available delivery records and determine the appropriate next steps.

11. Damaged or Incorrect Shipments

We take reports involving damaged packages, incorrect merchandise, or missing items seriously.

If your package arrives with visible external damage, we recommend taking photographs of the shipping packaging, shipping label, and affected merchandise before discarding any packaging materials.

If you discover that an item is damaged, defective, or different from what you ordered, please contact us with:

  • Your order number

  • The name of the affected product

  • A description of the issue

  • Clear photographs showing the relevant damage or discrepancy

  • Photographs of the outer packaging and shipping label, where applicable

For clothing products such as Dresses, Blouses, T-shirts, and Blazers, please avoid washing, altering, or otherwise modifying an item if you believe it has arrived damaged or defective.

This helps us review the original condition of the merchandise and determine the appropriate resolution.

After reviewing the information, we will handle eligible claims in accordance with our Return & Refund Policy.

Depending on the circumstances, an appropriate resolution may include a replacement, an authorized return, or a refund.

12. Refused or Undeliverable Packages

A shipment may be returned to the sender if the recipient refuses delivery, the provided address is incomplete or incorrect, or the carrier cannot complete delivery after the applicable attempts.

If a package is returned to us, we will review the available shipment information and determine whether reshipment or a refund may be appropriate.

When a delivery failure results from incorrect information supplied by the customer or an intentional refusal of delivery, additional transportation expenses may be considered when determining the available resolution, to the extent permitted by applicable law.

If the delivery failure results from an error attributable to our fulfillment process, we will review the circumstances and provide an appropriate resolution.

Customers who become aware of a possible delivery issue are encouraged to contact us promptly rather than waiting for the shipment to complete the return process.

13. Order Changes and Shipping Cancellations

We understand that customers may occasionally need to correct an order after completing a purchase.

Requests involving delivery addresses, contact details, or other order information should be submitted as soon as possible after checkout.

We will make reasonable efforts to accommodate changes when the order has not yet entered a stage where modification is impractical.

Once an order has been dispatched or transferred to the shipping carrier, changes or cancellation requests may no longer be possible.

If the package is already in transit, customers may need to wait until delivery before submitting an eligible return request under our Return & Refund Policy.

Any approved cancellation or refund will be handled in accordance with the applicable payment and refund procedures.

14. Relationship with Our Return & Refund Policy

This Shipping Policy should be read together with our other published store policies, particularly our Return & Refund Policy.

Shipping arrangements concern the preparation and transportation of customer orders, while return and refund matters are governed by the conditions outlined in the applicable return policy.

For questions involving damaged merchandise, incorrect shipments, missing products, or delivery-related concerns, customers should contact our support team so that the circumstances can be reviewed.

Nothing in this Shipping Policy is intended to exclude or limit consumer rights that cannot legally be waived under applicable law.

15. Changes to This Shipping Policy

Framstl may update this Shipping Policy periodically to reflect changes in delivery arrangements, transportation services, shipping coverage, business operations, or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

Customers are encouraged to review the policy before completing an order to remain informed about the shipping conditions currently applicable to purchases made through our website.

16. Contact Information

If you have questions about order processing, shipping costs, tracking information, delivery delays, or other matters relating to this policy, please contact our customer service team.

Operating Brand: Framstl

Legal Company Name: Farmstead Nook LLC

Business Address: 8181 E Arapahoe Rd, Suite B, Greenwood Village, CO 80112, United States

Customer Service Email: [email protected]

Website: framstl.com

When contacting us about an existing shipment, please include your order number and the email address associated with your purchase to help us locate the relevant information.

We aim to respond to customer inquiries within 24–48 business hours.

17. Applicable Law

This Shipping Policy and matters relating to our shipping arrangements shall be interpreted in accordance with applicable laws of the United States and the State of Colorado, without excluding mandatory consumer protection requirements that may apply in the customer’s jurisdiction.

Where permitted by law, disputes concerning this policy shall be subject to the jurisdiction of the applicable state or federal courts located in Colorado, United States.

Nothing in this section is intended to waive or restrict any consumer rights that cannot legally be excluded under applicable law.

Thank you for shopping with Framstl. We appreciate your business and will make reasonable efforts to provide a clear and dependable delivery experience for every order.