Contact Us
At Framstl, providing accessible and dependable customer support is an important part of our online shopping experience. We understand that customers may have questions before placing an order or require assistance after a purchase. Our team welcomes your inquiries and is committed to providing helpful information and clear communication.
Whether you need assistance with a product, have a question about an existing order, or would like clarification regarding our store policies, you can reach us using the contact information provided below.
Customer Support
Customer Service Email: [email protected]
Company Name: Farmstead Nook LLC
Business Address: 8181 E Arapahoe Rd, Suite B, Greenwood Village, CO 80112, United States
For all customer service inquiries, please contact us by email. Our support team handles questions related to products, purchases, order processing, shipping, returns, refunds, and general website information.
Order Assistance
If you have already completed a purchase and need help with your order, we recommend including your order number and the email address associated with your purchase when contacting our team.
Providing these details helps us identify the relevant transaction and review your request more efficiently.
Our customer service team can assist with matters such as:
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Order confirmations and purchase details
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Current order status and processing inquiries
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Product descriptions and available features
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Clothing sizes, measurements, and fit information
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Fabric composition and garment care information, where provided
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Available colors, styles, and product variations
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Product availability and listing information
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Shipping arrangements and delivery updates
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Order amendments or cancellation requests, subject to order processing status
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Return eligibility and refund procedures
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Reports concerning damaged, defective, or incorrectly supplied products
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General questions about purchasing through our website
Product Information
Framstl offers women’s clothing across several categories, including Dresses, Blouses, T-shirts, and Blazers.
We understand that selecting clothing online requires access to relevant product details. Customers are encouraged to review individual product listings for information about sizing, measurements, colors, materials, design characteristics, and other available specifications.
If you need further clarification about a particular item before purchasing, please include the product name or product page information in your email. Our team will make reasonable efforts to help clarify the information available to us.
For sizing-related inquiries, please identify the specific product and the measurements or details you would like us to clarify.
Response Time
We aim to respond to customer service inquiries within 24–48 business hours.
Please note that this is our target response period rather than a guaranteed resolution time. Some requests may require additional review, particularly when they involve order investigations, delivery issues, return assessments, or refund processing.
Response times may also vary during weekends, public holidays, and periods of increased inquiry volume. We appreciate your patience while our team reviews and responds to each request.
To help avoid unnecessary delays, please send your inquiry through our designated customer service email and include all relevant information in one message whenever possible.
Returns, Refunds, and Shipping Inquiries
Customers seeking assistance with returns, refunds, exchanges, or delivery matters should refer to the applicable policies published on our website.
Our Shipping Policy explains order processing, shipping arrangements, estimated delivery information, and related delivery conditions.
Our Return & Refund Policy outlines the applicable return requirements, eligibility conditions, procedures for submitting a request, and refund handling.
If your situation is not addressed by the information provided in these policies, please contact us with your order details and a description of the issue. We will review your inquiry in accordance with the applicable store policies.
Communication and Customer Care
We believe that reliable customer support begins with accurate information and respectful communication.
When reviewing customer inquiries, we aim to understand the circumstances of each request, provide relevant explanations, and identify appropriate next steps. Where additional information is necessary, our team may contact you to clarify the matter before proceeding.
For order-related concerns, please use the email address associated with your original purchase whenever possible. This helps us verify the relevant order information and communicate with the appropriate customer.
We also encourage customers to keep their order confirmations and any relevant correspondence until their purchase has been completed.
Business Information
For transparency, the business operating this website is identified below:
Business Name: Farmstead Nook LLC
Operating Brand: Framstl
Business Address: 8181 E Arapahoe Rd, Suite B, Greenwood Village, CO 80112, United States
Customer Service Email: [email protected]
Website: framstl.com
Farmstead Nook LLC operates Framstl as an online retail store specializing in women’s clothing.
Our Commitment to Customers
Every customer inquiry provides an opportunity to improve the shopping experience. We strive to handle communications with attention, professionalism, and fairness, whether the matter concerns product information, an existing purchase, or a question about our store policies.
Thank you for shopping with Framstl. We appreciate your interest in our collections and the opportunity to assist you.
For any questions or assistance, please contact us at [email protected].