Privacy Policy

1. Introduction

At Framstl, protecting the privacy and personal information of our customers is an important part of how we operate our online store. We recognize that customers place trust in us when browsing our website, submitting information, or completing a purchase, and we take that responsibility seriously.

This Privacy Policy describes the types of personal information that may be collected through our website, how that information is used and maintained, the circumstances under which it may be shared, and the choices available to individuals regarding their personal information.

Framstl is operated by Farmstead Nook LLC, a business located in Greenwood Village, Colorado, United States.

This policy applies to information collected through our website, customer service communications, order transactions, and other interactions directly related to our online retail operations.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain that consent separately.

2. Our Commitment to Privacy

We are committed to handling customer information responsibly and using it for legitimate business purposes.

Personal information is collected and processed primarily to support the operation of our online store, facilitate purchases, arrange order fulfillment, communicate with customers, and maintain the reliability and security of our services.

We do not sell personal information to third parties for their own independent marketing purposes. We also do not rent customer information to outside organizations.

Information may be disclosed to service providers and business partners when reasonably necessary to perform functions on our behalf, such as payment processing, website hosting, transaction verification, shipping coordination, and customer support.

We aim to limit the information collected to what is reasonably relevant and necessary for the purposes described in this policy, subject to applicable legal requirements.

3. Personal Information We May Collect

The information we collect depends on how you interact with Framstl, which features you use, and whether you complete a purchase.

The categories of information that may be collected include:

Personal Identification and Contact Information

  • First and last name

  • Email address

  • Telephone number, when provided

  • Billing address

  • Shipping address

Order and Transaction Information

  • Purchased products and selected product variations

  • Order numbers and transaction references

  • Purchase dates and order history

  • Billing and delivery details

  • Return, refund, or exchange requests

  • Communications relating to purchases

Payment-Related Information

Payments submitted through our website may be handled by third-party payment service providers. Depending on the payment method, these providers may process payment card details, billing information, transaction identifiers, and other information required to authorize and complete a transaction.

We may receive limited payment-related information, such as payment status, transaction references, and confirmation details. Complete payment card information is generally handled by the relevant payment provider rather than being stored directly by us.

Customer Communications

When you contact our customer service team, we may collect the information you voluntarily provide, including your name, email address, order information, and the contents of your inquiry.

Technical and Website Usage Information

When you access our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type and operating system

  • General website access information

  • Pages visited and interactions with website features

  • Referral information

  • Cookie identifiers and similar technical data

We do not intentionally request sensitive personal information unless it is necessary for a specific legitimate purpose and permitted by applicable law.

4. How We Use Personal Information

Personal information may be used for several purposes associated with operating our business and providing services to customers.

These purposes include:

  • Creating, processing, and confirming customer orders

  • Verifying transaction details and payment status

  • Coordinating order preparation and delivery

  • Sending purchase confirmations and order-related notifications

  • Providing information about shipping and delivery progress

  • Responding to customer inquiries and service requests

  • Reviewing return, refund, and exchange requests

  • Addressing damaged, defective, or incorrectly supplied products

  • Maintaining customer service records

  • Improving website functionality and navigation

  • Evaluating general shopping patterns and website performance

  • Detecting suspicious activity and preventing unauthorized transactions

  • Protecting the security and integrity of our website

  • Maintaining business, accounting, and transaction records

  • Meeting applicable legal, regulatory, and administrative obligations

We may also use customer information to send promotional communications when permitted by law and where the necessary consent or other legal basis has been established.

Personal information will not knowingly be used for purposes materially different from those described in this policy without providing additional notice or obtaining consent where required.

5. Information Related to Products and Purchases

Framstl operates an online retail store specializing in women’s clothing, including Dresses, Blouses, T-shirts, and Blazers.

When customers browse or purchase products, certain shopping-related information may be associated with their website activity or order history.

For example, we may use order information to identify purchased items, respond to questions about product availability, review sizing-related inquiries, provide assistance with garment information, and process eligible return or refund requests.

Product-related information may include selected sizes, colors, styles, quantities, and other variations associated with a purchase.

We use this information to support the customer shopping experience and provide relevant assistance regarding completed or pending transactions.

6. Payment Processing and Transaction Security

Framstl may work with independent payment service providers to process transactions submitted through our website.

When a customer completes a purchase, payment information may be transmitted to the relevant payment provider for authorization, verification, fraud screening, and transaction completion.

These providers operate under their own privacy policies, security procedures, and applicable contractual or legal obligations.

We may receive information confirming whether a payment has been approved, declined, or otherwise processed, together with relevant transaction references.

We do not intentionally collect or retain complete payment card security codes. The handling and storage of payment credentials are subject to the practices of the applicable payment service provider.

Customers should review the privacy information provided by their chosen payment provider if they wish to understand how payment details are processed.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, and other similar technologies to support website functionality and understand how visitors interact with our services.

Cookies are small data files stored on a visitor’s device when accessing a website.

Depending on their purpose, these technologies may be used to:

  • Maintain shopping cart functionality

  • Remember selected website preferences

  • Support website navigation and essential features

  • Recognize returning website sessions

  • Measure website traffic and general usage patterns

  • Identify technical errors and performance issues

  • Support security and fraud prevention

  • Evaluate the effectiveness of website features

Some cookies may be provided by third-party services integrated into our website.

You can manage or remove cookies through your browser settings. Certain browsers also provide options to restrict tracking technologies or send privacy-related signals.

Please be aware that disabling essential cookies may affect certain website features, including shopping cart functionality and other parts of the purchasing process.

Where required by applicable law, we will provide appropriate cookie consent and privacy preference mechanisms.

8. Disclosure of Information to Third Parties

We may share limited personal information with third parties when disclosure is necessary for legitimate business operations or required by law.

Categories of recipients may include:

Payment Service Providers

These providers process payments, verify transactions, and support payment security.

Website Hosting and Technology Providers

These organizations help maintain website infrastructure, storage, technical functionality, and website security.

Shipping and Delivery Providers

Information such as a recipient’s name, delivery address, and relevant order details may be shared when necessary to arrange shipment and deliver purchased products.

Customer Support and Communication Providers

Certain service providers may assist with handling customer communications, maintaining support records, or delivering transactional notifications.

Security and Fraud Prevention Services

We may share relevant information with organizations that help identify suspicious transactions, investigate potential fraud, and protect our business and customers.

Legal and Regulatory Authorities

Information may be disclosed when reasonably necessary to comply with applicable laws, legal proceedings, valid governmental requests, or to protect our legal rights and the safety of others.

Service providers receiving personal information are expected to use it only for the services they perform or as otherwise permitted by applicable law.

We do not authorize third-party service providers to use customer information for purposes unrelated to their agreed services.

9. Data Retention

We retain personal information for only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The appropriate retention period may depend on the nature of the information and the reason it was collected.

For example:

  • Order and transaction records may be retained for accounting, tax, and business recordkeeping purposes.

  • Customer service correspondence may be retained to address inquiries, resolve disputes, and maintain service records.

  • Shipping and delivery information may be retained to support order verification and delivery-related investigations.

  • Technical and website usage information may be retained for security, performance analysis, and operational purposes.

When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, and disclosure.

Our security practices may include:

  • Limiting access to personal information to authorized personnel and service providers

  • Using appropriate website security measures

  • Applying SSL/TLS encryption where supported

  • Working with payment providers that maintain transaction security procedures

  • Monitoring website functionality for suspicious activity

  • Maintaining appropriate procedures for handling customer information

Although we take reasonable precautions to safeguard information, no website, electronic storage system, or method of Internet transmission can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute protection against every possible security incident.

If a security incident involving personal information occurs, we will assess the circumstances and provide notifications or take other actions as required by applicable law.

11. Your Privacy Rights and Choices

Depending on your location and the laws applicable to your personal information, you may have certain rights concerning the information we maintain about you.

These rights may include:

Right to Access

You may request confirmation of whether we process your personal information and request access to certain information we maintain about you.

Right to Correction

You may request that inaccurate personal information be corrected or that incomplete information be updated, where appropriate.

Right to Deletion

You may request the deletion of personal information, subject to applicable exceptions, including legal recordkeeping requirements and other permitted business purposes.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a portable and reasonably usable format.

Right to Opt Out of Certain Processing

Where applicable under privacy laws, you may have the right to opt out of the processing of personal information for targeted advertising, the sale of personal information, or certain types of profiling that produce legal or similarly significant effects.

Framstl does not sell personal information for monetary consideration. We will also honor applicable opt-out rights concerning other regulated data processing activities.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent, subject to applicable legal limitations.

Right to Non-Discrimination

Where required by applicable privacy law, you have the right not to receive discriminatory treatment for exercising your privacy rights.

These rights are subject to applicable legal conditions, exemptions, and identity verification requirements.

12. Colorado Privacy Rights

Because Farmstead Nook LLC is located in Colorado, we recognize the importance of applicable Colorado privacy requirements, including the Colorado Privacy Act (CPA), as amended.

Where the Colorado Privacy Act applies to our business and the relevant personal information, Colorado residents may have rights that include:

  • The right to confirm whether personal data is being processed.

  • The right to access personal data.

  • The right to correct inaccuracies in personal data.

  • The right to request deletion of personal data.

  • The right to obtain a portable copy of personal data.

  • The right to opt out of certain processing activities, including targeted advertising, the sale of personal data, and certain forms of profiling.

The availability and scope of these rights depend on the applicability of the law, the nature of the information, and any relevant statutory exemptions.

Submitting a Colorado Privacy Request

Colorado residents who wish to exercise an applicable privacy right may submit a request by contacting:

Email: [email protected]

Mailing Address: Farmstead Nook LLC, 8181 E Arapahoe Rd, Suite B, Greenwood Village, CO 80112, United States.

Please identify the privacy right you wish to exercise and provide sufficient information for us to understand and review your request.

We may request additional information reasonably necessary to verify your identity or authority to submit the request.

We will review and respond to qualifying requests within the timeframes required by applicable law.

If we decline to take action on a request, where the Colorado Privacy Act applies, you may have the right to appeal our decision by replying to our response and explaining why you believe the decision should be reconsidered.

We will review applicable appeals and provide information regarding any further remedies available under the law.

13. Email and Marketing Preferences

From time to time, Framstl may provide promotional updates about clothing collections, new product availability, store announcements, or special offers.

Promotional communications will be sent where permitted by applicable law and in accordance with relevant consent or subscription requirements.

Customers who no longer wish to receive marketing emails may unsubscribe by using the unsubscribe instructions included in the communication.

Unsubscribing from promotional emails does not prevent us from sending necessary transactional or service-related communications.

For example, we may still contact customers regarding:

  • Order confirmations

  • Payment status

  • Shipping and delivery updates

  • Return or refund requests

  • Customer service inquiries

  • Security or account-related notices

  • Changes to important store policies

These communications are necessary to support purchases and the operation of our services.

14. Children’s Privacy

Framstl is an online retail store intended for general consumers and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child under 13 without the required parental consent, we will take appropriate steps to investigate and delete the information where legally required.

Parents or legal guardians who believe that a child has submitted personal information through our website may contact us at [email protected].

15. Third-Party Websites and External Services

Our website may contain links to external websites, payment services, or other third-party platforms.

These external services operate independently and may have their own privacy policies, data collection practices, and security procedures.

Framstl does not control the privacy practices of websites or services that we do not operate.

If you access an external website through a link on our website, we recommend reviewing that provider’s privacy policy before submitting personal information.

Our Privacy Policy applies to information collected through Framstl and does not automatically extend to independent third-party websites.

16. International Data Processing

Some service providers supporting our website and business operations may process or store information in locations outside the state or country where a customer resides.

As a result, personal information may be transferred to or processed in the United States or other jurisdictions, depending on the location and operations of the relevant service provider.

Where required by applicable law, we will take appropriate measures to ensure that personal information transferred across jurisdictions receives the required level of protection.

By using our website, you understand that information may be processed in jurisdictions different from your own, subject to applicable privacy requirements.

17. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, website features, service providers, information handling practices, or applicable legal requirements.

When an updated version is published, the revised policy will replace the previous version on this page.

The Last Updated date at the beginning of the policy will indicate when the latest revision was made.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to our information processing practices.

We encourage customers to review this page periodically to remain informed about how Framstl handles personal information.

18. Contact Information and Privacy Inquiries

We welcome questions, concerns, and requests relating to this Privacy Policy or the handling of personal information.

For privacy-related inquiries, access requests, correction requests, deletion requests, or other concerns regarding your personal information, please contact us using the details below.

Operating Brand: Framstl

Legal Company Name: Farmstead Nook LLC

Business Address: 8181 E Arapahoe Rd, Suite B, Greenwood Village, CO 80112, United States

Customer Service and Privacy Email: [email protected]

Website: framstl.com

Please include a clear description of your inquiry so that we can direct it to the appropriate review process.

We will make reasonable efforts to acknowledge, evaluate, and respond to privacy-related communications in accordance with applicable legal requirements.

19. Applicable Law

This Privacy Policy and matters concerning the operation of our website shall be interpreted in accordance with applicable laws of the United States and the State of Colorado, without disregarding any mandatory privacy or consumer protection requirements that may apply based on an individual’s location.

Nothing in this policy is intended to limit privacy rights or protections that cannot legally be waived under applicable law.

Where permitted by law, disputes concerning this Privacy Policy shall be subject to the jurisdiction of the applicable state or federal courts located in Colorado, United States.

Thank you for choosing Framstl and for placing your trust in our business. We value your privacy and remain committed to handling personal information responsibly and transparently.