Return & Refund Policy

At Framstl, we want customers to feel confident when purchasing clothing through our online store. We understand that selecting apparel online may involve considerations such as sizing, fit, color, fabric, and personal styling preferences.

If an order does not meet your expectations or an item arrives with a problem, we provide a return and refund process designed to handle eligible requests in a clear and consistent manner.

This Return & Refund Policy explains the applicable timeframes, product conditions, return procedures, shipping responsibilities, and refund arrangements for purchases made through Framstl.

1. Return Eligibility and Timeframes

Customers may request a return within 7 days of receiving their order if they decide that an item is unsuitable for their preferences, selected the wrong size, or no longer wish to keep the purchased product.

For these change-of-mind returns, the item must satisfy the applicable return conditions outlined in this policy, and the customer is responsible for the return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from the product description, customers should contact us within 30 days of delivery so that we can review the circumstances and determine an appropriate resolution.

Depending on the nature of the issue and the information provided, an eligible claim may be resolved through a replacement, return, refund, or another appropriate arrangement.

We encourage customers to inspect their purchases shortly after delivery and contact our support team promptly if they identify any concerns.

2. Conditions for Returned Clothing

To maintain a fair and consistent return process, clothing items submitted for return should meet the following requirements:

  • Items must be unworn, unwashed, and in their original condition.

  • Garments must be free from stains, makeup marks, perfume odors, excessive wrinkles caused by use, or other signs of wear.

  • Original product tags, labels, and attached accessories should remain intact where applicable.

  • Items must not have been altered, tailored, repaired, or otherwise modified after delivery.

  • Products must not show damage resulting from improper handling, washing, cleaning, or use.

  • Where available, original packaging should be included with the returned item.

  • All components originally supplied with the product should be included where applicable.

  • Items must be packaged securely to prevent additional damage during return transportation.

For clothing products such as Dresses, Blouses, T-shirts, and Blazers, customers may reasonably inspect an item to assess its appearance, construction, and fit. However, garments that have been worn beyond reasonable inspection, washed, altered, or damaged after delivery may not qualify for a change-of-mind return.

Items returned without their original tags or with evidence of use may require additional inspection before eligibility can be determined.

These conditions do not limit any rights or remedies available to customers under applicable consumer protection laws.

3. Incorrect Size, Fit, and Product Selection

We understand that clothing sizes and personal fit preferences can vary between customers.

Before placing an order, we recommend reviewing the size information, product measurements, available colors, fabric details, and other specifications displayed on the relevant product page.

If you receive an item that does not fit your preferences or discover that you selected an unsuitable size, you may submit a return request within the applicable 7-day return period, provided the item meets the return conditions.

For a change-of-mind or size-selection return, the customer is responsible for the applicable return shipping expenses.

If the item received has a size, color, style, or other characteristic that materially differs from the confirmed order or product description, please contact us within 30 days of delivery. We will review the matter and determine an appropriate resolution.

4. Damaged, Defective, or Incorrect Items

We take reports involving damaged, defective, or incorrectly supplied products seriously.

If your order arrives with a manufacturing defect, visible damage, an incorrect item, or a material discrepancy from the product purchased, please notify our customer service team within 30 days of receiving the package.

To help us assess the situation, we may request:

  • Your order number

  • The name of the affected product

  • A description of the problem

  • Clear photographs showing the item and the reported issue

  • Photographs of the shipping packaging or labels, where relevant

After reviewing the available information, we may offer one of the following solutions, depending on the circumstances:

  • A replacement item, where available

  • A refund to the original payment method

  • An approved return arrangement

  • Another mutually appropriate resolution

Where a reported issue is confirmed to be attributable to an incorrect shipment, product defect, or damage that occurred before delivery, we will cover the applicable return shipping costs when a return is necessary.

Normal variations in appearance caused by display settings, lighting conditions, or differences in individual perception do not automatically constitute a product defect. However, significant discrepancies between the delivered item and its listing description will be reviewed individually.

5. Return Shipping Responsibilities

Return shipping costs depend on the reason for the return.

Customer-initiated returns

For returns involving a change of mind, an unsuitable size selected by the customer, personal styling preferences, or other reasons unrelated to a product defect or fulfillment error, the customer is responsible for the return shipping costs.

Returns resulting from product or fulfillment issues

If an item is confirmed to be damaged, defective, incorrectly supplied, or materially different from its description, Framstl will cover the applicable return shipping expenses when a return is required.

Customers should contact our support team before arranging shipment so that we can provide the appropriate return instructions.

Original shipping charges, if any, will be handled in accordance with the applicable circumstances and relevant consumer protection requirements.

6. Refund Review and Processing

Refunds are reviewed after the returned merchandise has been received and inspected, or after the relevant issue has been sufficiently verified where a physical return is not necessary.

Once an eligible refund has been approved, we aim to process it within 3–5 business days.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please note that the time required for refunded funds to appear in a customer’s account may depend on the payment provider, financial institution, or card issuer.

The following conditions apply:

  • A refund will be processed only after the applicable return or claim has been reviewed and approved.

  • Refunds will generally cover the amount paid for the eligible returned merchandise.

  • Any applicable shipping charges will be assessed according to the reason for the return and applicable legal requirements.

  • Partial refunds may be considered when only part of an order qualifies for a refund.

  • Customers will be informed if additional information is required before a refund can be finalized.

We will make reasonable efforts to communicate the status of an approved refund and address any questions regarding its processing.

7. Exchanges and Replacement Requests

Customers who receive an incorrect, damaged, or defective item may contact us to request a replacement where an appropriate replacement is available.

Replacement requests are subject to product availability and review of the reported issue.

If the requested size, color, or style is unavailable, we may discuss an alternative resolution, such as an eligible refund.

For customers who simply wish to select a different size or style, the original item must first satisfy the applicable return requirements. A new purchase may then be placed for the preferred product, subject to availability.

Please contact customer service before returning an item so that we can confirm the appropriate procedure.

8. Order Cancellations and Changes

Customers who need to modify or cancel an order should contact us as soon as possible after placing the purchase.

Requests to change product selections, quantities, sizes, colors, or delivery details may be accommodated when the order has not yet entered a stage where the requested modification is no longer practical.

Once an order has been processed, dispatched, or transferred to a shipping carrier, cancellation or modification may no longer be possible.

If an order cannot be cancelled before dispatch, customers may submit a return request after delivery in accordance with the applicable conditions of this policy.

Any eligible refund arising from an approved cancellation will be returned to the original payment method.

9. Packages Marked as Delivered but Not Received

If the shipping carrier’s tracking information indicates that a package has been delivered but you have not received it, please contact our customer service team as soon as reasonably possible.

Before submitting a report, we recommend checking:

  • The designated delivery location

  • Your mailbox or other parcel collection area

  • With household members or other authorized recipients

  • With neighbors, where appropriate

  • With building reception or property management, if applicable

When contacting us, please provide your order number and the relevant tracking information.

We will review the available shipment details and may contact the shipping carrier to investigate the delivery status.

If the investigation identifies a delivery problem, we will evaluate the circumstances and determine an appropriate resolution, which may include a replacement or refund where applicable.

Each report will be reviewed based on the available evidence and applicable legal requirements.

10. Refused, Returned, or Undeliverable Packages

A package may be returned to the sender if delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or refusal by the intended recipient.

Customers are responsible for providing accurate and complete shipping information when placing an order.

If a package is returned to us, we will review the shipment status and contact the customer where appropriate to determine the next steps.

Depending on the circumstances, customers may be offered reshipment or an eligible refund after the returned package has been received and verified.

For situations caused by incorrect delivery information supplied by the customer or an intentional refusal of delivery, applicable original shipping and return transportation costs may be considered when determining the refund amount, to the extent permitted by law.

Where an undeliverable shipment results from an error attributable to our fulfillment process, we will review the matter and provide an appropriate resolution.

11. Unauthorized or Incomplete Returns

To ensure that returned merchandise can be correctly identified and reviewed, customers must contact Framstl before sending products back.

Please do not ship an item to an address obtained from an unrelated source or assume that the business address listed on our website is the designated return facility.

Our customer service team will provide the applicable return instructions after reviewing your request.

Returns submitted without sufficient order information or sent without prior coordination may take longer to identify and process.

If additional information is needed to establish the identity or eligibility of a return, we may contact the customer before proceeding.

12. Items That Do Not Meet Return Requirements

A change-of-mind return may be declined if the returned item:

  • Shows clear evidence of wearing or use beyond reasonable inspection

  • Has been washed, cleaned, or treated in a way that affects its original condition

  • Contains stains, odors, or damage resulting from customer use

  • Has been altered, tailored, repaired, or modified

  • Is missing important components originally supplied with the product

  • Has been damaged because of improper packaging or handling after delivery

If a returned item does not satisfy the applicable requirements, we will review the condition and communicate the outcome to the customer.

These restrictions do not apply to the extent that a customer is entitled to a remedy under applicable consumer protection law for a defective, damaged, or incorrectly supplied product.

13. Fraud Prevention and Misuse of the Return Process

Framstl aims to maintain a reasonable and consistent return process for all customers.

We may review requests involving unusual transaction patterns, repeated claims, inconsistent order information, or other circumstances that reasonably indicate potential fraud or misuse.

Where there is credible evidence of fraudulent activity, intentional product damage, false claims, or abuse of the return process, we may take appropriate action in accordance with applicable law.

Any decision to deny a return or refund will be based on the relevant circumstances and available information.

Nothing in this section is intended to restrict legitimate customer complaints or statutory rights relating to defective or incorrectly supplied merchandise.

14. How to Submit a Return or Refund Request

To begin a return, replacement, or refund request, please contact our customer service team using the email address below:

Email: [email protected]

To help us review your request, please include:

  • Full name

  • Email address used for the purchase

  • Order number

  • Product name

  • Selected size and color, where applicable

  • Reason for the return or refund request

  • A clear explanation of the issue

  • Relevant photographs showing damage, defects, or incorrect merchandise, where applicable

If the concern relates to a damaged package, photographs of the outer packaging and shipping label may also be helpful.

After receiving your inquiry, our customer service team will review the details and provide the appropriate next steps.

Please wait for confirmation and return instructions before shipping any merchandise.

15. Customer Service Response Time

We aim to respond to return and refund inquiries within 24–48 business hours.

Some requests may require additional review, particularly when they involve shipping investigations, product condition assessments, or payment processing.

Response times may vary during weekends, public holidays, or periods of increased inquiry volume.

We appreciate your patience while our team reviews each request and works toward an appropriate resolution.

16. Applicable Consumer Protection Laws

This Return & Refund Policy is intended to operate in accordance with applicable consumer protection requirements in the United States and the State of Colorado.

Nothing in this policy is intended to waive, restrict, or exclude rights or remedies that customers may have under mandatory applicable law.

Where a provision of this policy conflicts with a non-waivable legal requirement, the applicable legal requirement will take precedence.

17. Changes to This Policy

Framstl may revise this Return & Refund Policy from time to time to reflect changes in business operations, product offerings, return procedures, or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

Customers are encouraged to review this policy before making a purchase so they remain informed about the return and refund conditions applicable to their orders.

18. Contact Information

If you have questions about a return, refund, replacement, or any other matter covered by this policy, please contact us using the details below.

Operating Brand: Framstl

Legal Company Name: Farmstead Nook LLC

Business Address: 8181 E Arapahoe Rd, Suite B, Greenwood Village, CO 80112, United States

Customer Service Email: [email protected]

Website: framstl.com

Please include your order number whenever your inquiry relates to an existing purchase so that we can review the matter more efficiently.

Thank you for shopping with Framstl. We appreciate your business and are committed to handling customer concerns with care, fairness, and transparency.